Non-Premium IVRInteractive Voice Response (IVR) enables businesses to provide their customers with a convenient, round-the-clock point of contact. Unlike traditional telephony services that use human agents to answer calls and queries, IVR automates the process and reduces your overheads.
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Your customers will enjoy the convenience of accessing your information and services 24/7 without significant queues to speak to an operator. They simply use their touchtone telephone to interact with information from your databases.
A typical Non-Premium IVR system presents the caller with a series of voice-prompts that allows them to connect straight through to the service they need, whether it's a pre-recorded information line or an interaction with your databases, such as a balance enquiry.
Increasing numbers of businesses use Non-Premium IVR to allow their customers to check their balances, for instance, or to find out about specific products and services. The service ensures a consistent presentation of your business and your brand through a streamlined, pre-recorded system that allows your customers to get through first time.